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Privacy Policy

Last updated: September 2, 2025

Stone Cold Services, LLC (“Stone Cold Services,” “we,” “us,” or “our”) respects your privacy. This Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our HVAC services in Southwest Florida.

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1) Information We Collect

  • Contact details: name, email, phone number, service address, billing address.

  • Service information: appointment notes, equipment details, photos you share, warranty data.

  • Payment information: handled through Housecall Pro. We receive payment confirmations and limited details, not full card numbers.

  • Communications: emails, calls, texts, chat messages, and related metadata.

  • Website data: IP address, cookie identifiers, pages viewed, links clicked, approximate location, browser and device type.

  • User content: reviews, survey responses, testimonials, or photos you submit.

 

2) How We Use Information

  • Schedule, provide, and complete HVAC and refrigeration services.

  • Send quotes, invoices, receipts, and service updates.

  • Communicate about appointments, maintenance reminders, and promotions.

  • Improve our website and services and diagnose issues.

  • Comply with law and protect our rights, users, and property.

  • With your consent, where required.

 

3) Payments and Customer Records via Housecall Pro

We use Housecall Pro to manage scheduling, estimates, invoices, customer records, and payments. Payments you make are processed through Housecall Pro and its integrated payment processors. We do not store full credit or debit card numbers on our systems.

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4) SMS and Phone Communications

By providing your phone number, you agree we may call or text you about scheduling, updates, and customer service. Message and data rates may apply. Frequency varies. Reply STOP to opt out of marketing texts. Transactional texts about active jobs may still be sent where allowed.

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5) Cookies and Analytics

We use cookies and similar technologies for essential site functions, analytics, and, if enabled, advertising. You can manage cookies in your browser. Some features may not work without cookies.

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6) Third-Party Services

We work with service providers that help operate our business, including:

  • Housecall Pro for scheduling, CRM, invoicing, and payments.

  • Website, hosting, and analytics tools such as Google Analytics, Google Tag Manager, and anti-spam tools like reCAPTCHA if implemented.

  • Advertising platforms such as Google or Meta if campaigns are active.

 

These providers process data to perform services for us under their own privacy terms.

 

7) How We Share Information

We do not sell personal information. We may share information with service providers and subcontractors, payment processors, or as required by law, to protect safety and rights, or during a business transfer.

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8) Data Retention

We keep information as long as needed to provide services, maintain records in Housecall Pro, comply with legal obligations, and resolve disputes. Retention periods vary by data type.

 

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

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10) Your Choices

  • Email and SMS marketing: use unsubscribe links or reply STOP to texts.

  • Cookies: adjust browser settings or use opt-out tools where available.

  • Access, correction, or deletion: contact us using the details below. We will respond as required by applicable law.

 

11) State-Specific Rights

Residents of some U.S. states may have additional rights, such as access, deletion, correction, portability, and the right to opt out of certain sharing or targeted advertising. To exercise these rights, contact us using the details below. We will verify your request and respond as required by law.

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12) Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.

 

13) Third-Party Links

Our site may include links to third-party websites. We are not responsible for their content or privacy practices.

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14) International Visitors

We operate in the United States. If you visit from outside the U.S., your information may be processed in the U.S., which may have different laws than your country.

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15) Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with a new “Last updated” date. Significant changes may be communicated by email or a site notice.

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16) Contact Us

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