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Terms & Conditions

Last updated: September 2, 2025

Stone Cold Services, LLC provides residential and light commercial HVAC services in Southwest Florida. This policy explains when customers may cancel, receive refunds, or request adjustments, and how Florida law applies.

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1) Scope

This policy applies to jobs scheduled or paid through our website, phone, or Housecall Pro, including diagnostics, repairs, maintenance, and installations.

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2) Florida required cancellation rights

Some sales give customers a legal right to cancel. When those laws apply, we follow them exactly.

  • Home solicitation sales. If a contract is signed at a home or a location that is not our regular place of business and the price is more than 25 dollars, the buyer may cancel until midnight of the third business day after signing. Cancellation must be in writing and delivered in person or by mail to the address on the contract. Mail cancellations are effective on the postmark. We include the required notice on qualifying agreements. Florida Legislature, My Florida Legal

  • Home improvement financing contracts. If your HVAC job is financed under Florida’s home improvement finance rules, either party may rescind the contract until midnight of the third business day after execution by giving notice via certified or registered mail. Florida Legislature

  • Federal Cooling-Off Rule. For qualifying door-to-door transactions at homes or temporary locations, federal law provides a three business day cancellation right and requires written disclosures. We provide those disclosures when the federal rule applies. Federal Trade Commission, eCFR, Legal Information Institute

 

Note: Florida’s 10-day cancellation window during a declared state of emergency applies to residential roofing contracts, not standard HVAC work. Florida Roof, FLDFS

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3) Our standard cancellation policy (when no statutory right applies)

  • Rescheduling. Free reschedule with at least 24 hours notice.

  • Cancellation 24+ hours before arrival window. Full refund of prepaid amounts, minus any non-recoverable costs already incurred such as permits or special-order parts.

  • Cancellation within 24 hours or missed appointment. A reasonable trip or diagnostic fee may apply, as shown on your estimate or invoice.

  • Work in progress. If you cancel after work has started, we charge for labor performed, diagnostic time, materials used, and non-recoverable costs. Any remaining prepaid amount is refunded.​

 

4) Diagnostics, labor, and special-order parts

  • Diagnostic fees. Nonrefundable once the technician completes the diagnostic, since time and expertise have been provided.

  • Labor. Nonrefundable once performed.

  • Special-order parts and equipment. Not returnable after ordering unless our supplier accepts a return. Any supplier restocking or return shipping fees are deducted from the refund.

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5) Equipment returns and installed items

  • Uninstalled stock items. If unopened and resalable, returns may be accepted within 14 days with receipt.

  • Installed parts and equipment. Once installed, refunds are not offered. Defects are handled through the manufacturer warranty and our labor warranty below.

 

6) Warranties and remedies

  • Repair labor warranty. 90 days from service date unless otherwise stated on the invoice.

  • New system installation labor warranty. 1 year from installation date unless your written contract specifies different terms.

  • Manufacturer warranties. Parts and equipment are covered by the manufacturer. Registration and proof of maintenance may be required. Our primary remedy is repair or replacement under warranty. Refunds are not the standard remedy for equipment defects.

 

7) Deposits

Deposits for new systems or special orders secure materials and scheduling. If you cancel outside any legal rescission window, we refund the deposit minus non-recoverable costs we have incurred, including ordered parts, permits, engineering, or restocking fees.

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8) How to cancel or request a refund

Please include your name, service address, job number, and best contact method.

Email: stonecoldservices91@gmail.com

Phone: (941) 661-4893

 

If your contract qualifies as a home solicitation sale or home improvement finance contract, you may also cancel in person or by mail to the address on your agreement, as the statute describes. Mail cancellations are effective on the postmark. Florida Legislature

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Optional Notice of Cancellation text (for qualifying sales):


“I hereby cancel my transaction dated [date] with Stone Cold Services, LLC. Name: [name], Address: [address], Job or Estimate Number: [number], Signature: [signature], Date: [date].”

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9) Refund method and timing

Refunds are returned to the original payment method through Housecall Pro’s payment processor. Bank processing times vary by card issuer or bank. We issue approved refunds promptly after confirming amounts due.

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10) Chargebacks

If a chargeback is filed while we are reviewing a refund, we pause the review and provide documentation to the processor. Using this policy does not limit any rights you have under federal or Florida law.

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11) Changes

We may update this policy as laws or our processes change. Updates will appear on this page with a new effective date.

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